Tuesday, May 8, 2007

"You moved the headstones but not the bodies?!" (P)

It's kinda odd, but the post title comes from the movie Poltergeist where Craig T. Nelson's character is talking with the house builder/developer about why the ghosts are terrorizing their house. The builders built the houses over a graveyard, but just moved headstones, not the graves of the dearly departed. All the other houses are fine, just the one is possessed. Hmm, what went wrong?

It ties in with rule #3 of growing a second team:
3) The same thing in one team won't necessarily work in the other.

Each team has different personalities that must mesh to perform. Social interaction is different. Economy of a region is different. It can be argued that McDonald's, Wal-Mart, AM/PM are a direct rebuttal to this rule. I argue that these companies have some or all of the following: high employee turnover, lackluster customer service, and sell commodities low on perceived value. That doesn't exactly mean successful in my book. Sure, the profits are good, but to consumers gain anything other than bigger guts, lower patience thresholds, or broken lawn furniture?

Head coaches find this out when they move to new teams. It takes a few years to make the team perform, and that is after overhauling the roster. In baseball, managing a Triple-A team is a lot different than a MLB team. Same goes for being a plant manger in Minnesota to being transferred to Texas.

Teams will need to be managed based on skill sets and personalities, not previously established norms or assumptions. Similar processes can work, but finding the right people to use those processes is key.

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